StarrData Team as a Service (STaaS)
The Problem
Organizations with a vast application like Salesforce.com tend to manage it in one of two ways:
leveraging an existing employee to manage the system or hiring a net new resource with a Salesforce
background and qualifications.
Existing resources will likely lack specialization in salesforce technical and strategic planing elements Also, average training costs can be $5K-$6K per year, not to mention the increased worked and potential burnout.
As for hiring a Salesforce Admin, In 2024, hiring a full-time, in-house Salesforce administrator costs about $80,000 to $130,000 annually in the U.S. Additionally, companies should consider benefits, ongoing training, certifications, and equipment costs, which can add significant expenses to the total cost of an in-house administrator.
The Solution
StarrData’s STaaS program (StarrData Team as a Service) allows you to log unlimited tickets for various administration needs. You select the number of hours you’d like to have available each month for our team to support you.
How STaaS Works
Salesforce is a complex and expansive platform. No single person can master all the skills needed to get the most out of it. Additionally, technical people usually aren't great at working together and communicating.
STaaS provides a team of six Salesforce experts trained to maximize Salesforce ROI and work together effectively:
Salesforce Developer
Develops code in the proprietary Salesforce programming languages (APEX and Visualforce) to customize its look and feel and create new functionality
Solution Architect
Designs tailored solutions to address specific business goals, challenges and ensures optimal system performance and scalability
Salesforce Consultant
Collaborates with you to customize and implement solutions tailored to your requirements and enhances the user experience to streamline operations and boost productivity to support business growth
Business Analyst
As needed, creates a summary presentation documenting the customized plan and roadmap, analyzes and summarizes results from user surveys (if used), and handles other engagement related tasks
Salesforce Administrator
Provides technical support to resolve routine Salesforce issues, such as creating reports and dashboards, implementing and maintaining automation, and managing users and licenses; as your daily contact, your Salesforce admin can escalate to your dedicated Salesforce engineer when more challenging issues arise
Engagement Manager
Oversees the planning, execution, and delivery of services, while ensuring alignment with business objectives, timely completion, and effective resource utilization
Relying upon a proactive, experienced, and broadly skilled team of experts who guarantee satisfaction costs a fraction of inhouse resources and has greater impact.
StarrData experts have implemented Salesforce for over 800 companies spanning dozens of industries, with special expertise in financial services, high-tech, manufacturing professional services, energy, and non-profits. StarrData understands Salesforce best practices and conducts detailed discovery and design meetings with you to better understand the unique elements that set your business apart.
Here are some of the features of STaaS:
How to Get Started:
Contact us right away, submit payment, and we will get you introduced to your named resource and train you on accessing the portal
HERE ARE SOME OF THE FEATURES OF STaaS:
- Set hours each month for us to administer your system
- Access to a portal to log/manage your tickets
- Dedicated email address to create tickets
- A named resource who knows and understands your system at the ready*
- An 8-hour SLA on response time and most tickets completed in 5 days or less
- Senior certified administrators backed by senior consultants for strategy questions
- 50% of unused hours roll over to the following month
- 12-month agreements with a 30-day cancellation option
- Upsize/downsize as needed
- Discounts on project hours and overages
- 10% discount on project services
Select your Package:
| 1 | Free | Free | Free | $225/hr |
| 4 | 15% | $187/hr | $748 | $220/hr |
| 8 | 18% | $180/hr | $1,440 | $216/hr |
| 16 | 20% | $176/hr | $2.816 | $211/hr |
| 32 | 25% | $165/hr | $5,280 | $198/hr |
| 64 | 35% | $143/hr | $9,152 | $171/hr |
With our Free offering
- Portal Access
- Create unlimited tickets
- Up to one hour per month
- Discounts on overages/project work
- 10% discount on project services
Maximize Your Salesforce ROI with Proactive, Holistic & Comprehensive Managed Services
Recruiting and retaining inhouse Salesforce talent is a big challenge, but outsourcing Salesforce strategy and support means dealing with consultants that don’t understand your business well enough to provide proactive, holistic, and comprehensive Salesforce services.
We developed StarrData Team as a Service (STaaS) to help you avoid these problems, increase user adoption, maximize your Salesforce return on investment (ROI), boost your sales, and help you make agile, data-driven decisions.
STaaS provides you with access to a complete team of fractional Salesforce experts that will develop a comprehensive understanding of your business, and what you want to achieve with Salesforce before presenting you with a customized plan to be implemented as part of STaaS. Regular meetings ensure progress, maintain momentum, and cover additional recommendations—proactively—that we will implement once approved by you, without your having to create a support ticket.
Responsive, on-demand admin support is also available for day-to-day Salesforce issues that arise, which is the extent of what most of our competitors provide.
As your business evolves, STaaS ensures your Salesforce instance evolves with it and we guarantee that you will be satisfied because we use the StarrData Action Loop process to ensure it.
Frequently Asked Questions
Yes, you will receive an administrator that is dedicated to your account and success. This admin functions as your primary contact and can escalate to your architect and engineer.
You can request help for anything related to Sales Cloud, Service Cloud, Experience Cloud, Pardot, and CPQ.
It really depends on what is being integrated, but give us a call and we would be more than happy to help.
While this is helpful, it is not required.
Of course.
Yep, it's that easy.
Yes.
Yes, one of the things we love most is to implement automation for our clients.
Yes.
Yes, we'll train you and your team to be completely self-sufficient in Salesforce so you'll have the option to manage It completely on your own if you'd like.