You need to ensure your company operations are running smoothly while keeping costs down. However, you also know there is no such thing as enough time, and do your best to ensure your team members are busy fulfilling their roles, using time productively, and increasing company profits.
If you’re handling Salesforce internally, this might not be the case. After all, how can your team members be dedicated to fulfilling their roles if they’re busy learning– or struggling to learn– Salesforce every day?
Handing the reins to a Salesforce administration firm, rather than handling Salesforce administration in-house may result in significant savings and better results.
When you have team members managing Salesforce’s complex platform, it pulls them away from spending time on the tasks that they were hired to complete.
For example, suppose your sales professionals are busy managing your Salesforce instance instead of making calls and forming connections. In that case, your client base won’t see as much growth, and your sales team will be less than thrilled with the steadily declining numbers. Or imagine your marketing and design teams are assigned the role of Salesforce managers; your marketing efforts, content, and design can all suffer. Both the loss of clients and lack of focused marketing efforts can have a detrimental effect on your company.
Another important factor is the importance of Salesforce administration training and the heavy costs associated with eventually receiving a Salesforce certification. Not only does that eat into your business funds and take time away from other tasks, but that value disappears when that employee leaves, forcing you to re-spend time, money, and other resources catching your new administrator up with the inner workings of your Salesforce instance.
Prepared for Updates
Salesforce is consistently receiving large functional updates that affect many Salesforce instances differently, and take time to learn. Nobody is more caught up on Salesforce’s many updates than professional outsourced Salesforce administrators who have seen and regularly work with a wide variety of Salesforce instances across many types of businesses.
Even in the instance that you have an internal employee 100% dedicated to working on your Salesforce instance, you likely aren’t fully utilizing them. When you get outsourced Salesforce support you only pay for the hours you use, transforming your high-fixed-cost administrator salary, into a far lower variable cost.
Increased Efficiency, Lower Costs
Become more productive and let your professionals do what they do best by taking their time away from Salesforce, and outsourcing your Salesforce administration. At StarrData, our professionals are certified and experienced Salesforce administration experts. They don’t require costly training, and won’t waste any of your company’s time.
Rather than waiting for your staff to learn expert Salesforce administration skills, and get them repeatedly caught up when large updates are released, you could get access to dedicated Salesforce-certified admins and cloud consultants who have world-class knowledge of the platform.
In other words, let us use that expertise to manage your Salesforce needs, and allow your dedicated in-house professionals to use their time to fulfill their roles and grow the company.
Our concierge service offers an entire team of world-class Salesforce experts, including an administrator, engineer, and architect, while only playing for one person. Furthermore, concierge clients get access to our 24/7 customer portal and utilize our 4-hour minimum response time, automation implementation, and internal training.
A common worry is how well a dedicated Salesforce engineer can communicate with the rest of the team. After all, communication is key within a sales team, between departments, and even more so when dealing with external or outsourced professionals.
Luckily, StarrData ensures you’ll have nothing to worry about. Whenever our professionals are needed, they are only a quick call or email away. We understand just how important fluid communication is within your company and will always uphold high-quality communication standards at all times.
Another misconception we hear from COOs is that the cost to bring in a Salesforce professional isn’t worth the investment. This is false. Sure, paying for outsourced Salesforce management will require some upfront or recurring costs, but what if those costs could provide your company with a high ROI? Furthermore, turning a fixed cost into a variable cost actually makes your Salesforce administration cheaper; this is a great dynamic to have when a recession hits and you’re paying your internal administrator full-time for them to work only a few hours each week.
This is exactly what can happen when you outsource your Salesforce needs. Think about it—when your Salesforce administration is handled professionally, your professionals are now free to grow the company in their dedicated roles. This allows your company to get back to growing, thriving, and enhancing your bottom line the way you envisioned from the start.
If you’re ready to take back control of your productivity and enhance your bottom line with professional Salesforce management, then contact us today and we’ll get started.