Every business claims that customer satisfaction is their top priority. But without a process for ensuring customer satisfaction, it’s more of an aspiration than a result. What does customer satisfaction even mean? And how can it be guaranteed? We all know how challenging it can be to communicate with developers and technical people...

StarrData guarantees your satisfaction on every Salesforce implementation, optimization, administration, and managed service contract. We can make this guarantee with complete confidence because we adhere to a four-step process that we call the StarrData Action Loop.

The StarrData Action Loop is adapted from the book Conversations For Action and Collected Essays written by Dr. Fernando Flores and has been honed for over 15 years of helping 800+ clients maximize their Salesforce ROI. The StarrData Action Loop centers around the idea that customer satisfaction is achieved when you have a process that:

• Ensures both parties agree on the work
• Provides clarity on how long the work will take, what it will cost, how much time will be required of both parties, and that any other related issues are addressed
• Keeps the work focused on what was agreed to and prevents the work expanding into other areas not agreed upon
• Captures new requests
• Communicates with you to make sure you are satisfied

It’s a framework for success that avoids misunderstandings, scope creep, and surprise charges.