Salesforce Service Cloud

Service Cloud

Expert Salesforce Service Cloud Admin Support to Power Your Customer Service Team

Looking for reliable, expert Salesforce Service Cloud administration? We help businesses get the most from their Service Cloud investment with certified admin support, strategic configuration, and ongoing optimization — all without the need for a full-time Salesforce admin.

Why Choose Us as Your Salesforce Service Cloud Admin Partner?

We’re a consulting firm focused on Salesforce administration, with deep expertise in Service Cloud configuration, management, and optimization.

  • Admin Experts, Not Developers – We solve problems using best-practice admin tools, not custom code.

  • Flexible Monthly Support Plans – No long-term contracts. Scale support up or down as needed.

  • U.S.-Based Certified Admins – Work directly with experienced Salesforce professionals.

  • Fast Turnaround Times – Get changes and enhancements implemented quickly.

We'll Help You Get The Most Out Of Service Cloud

We specialize in day-to-day Salesforce Service Cloud administration and support. Our consultants act as an extension of your team to ensure your system is efficient, scalable, and aligned with your business goals.

Our Service Cloud support services include:

  • Salesforce Admin Support – System updates, user requests, data maintenance, and issue resolution handled by certified Service Cloud administrators.

  • Case Management Configuration – Customize case assignment rules, queues, auto-response rules, and escalation paths.

  • Service Console Optimization – Streamline your Service Console with custom layouts, macros, quick texts, and productivity tools.

  • Omni-Channel Routing & Chat Setup – Implement and manage real-time support features, including live chat and channel-based routing.

  • Knowledge Base Management – Build and maintain a searchable knowledge base to empower agents and improve self-service.

  • Automation with Salesforce Flow – Automate repetitive tasks and approvals to boost productivity and consistency.

  • Reports & Dashboards – Gain insight into key service metrics like case resolution time, agent workload, and CSAT.

 

What Our Clients Are Saying

I would recommend StarrData for anyone looking to implement a custom solution. We were able to clearly scope the project, and execute to specifications. The team was very professional and ultimately delivered. Thanks, StarrData!

Jake Brose
VP of Sales & Marketing, ExecuTime

I worked with StarrData when I needed to customize, cleanse and update an instance of Pro Edition. StarrData helped me create dashboards/reports and customized a script to integrate SF with Webex.

We decided to separate an instance in order to upgrade to EE and StarrData made it happen on time and in-budget. Actually going above and beyond just to ensure the project success and our satisfaction as a client. I would recommend the StarrData Team and always look forward to working with them.

 
Geoff Talbot
Chief Growth Officer, Sourcing Interests Group

Darren has been a very good Project Manager who understood our situation, requirements and where we wanted to go. George is an excellent Business analysis resource with a front to back grasp of salesforce, its internals, shortcomings etc. Max was also a great implementation help for our project. 

All in all, I would recommend the StarrData team for your implementation, configuration, modification or any other questions you may have about your Salesforce instance.

Sandeep Mishra
Director of Software Development, Kayne Anderson Rudnick Investment Management

StarrData proved to be one of the most customer-focused, intelligent and hard working consulting firms I've ever worked with on a project. From the beginning discussing our needs with the salesperson to the nitty-gritty work with the implementation engineer, everyone had one goal - to answer my questions and help us in any way possible.

They assisted us with implementing our new marketing automation system, Pardot, and ensuring our Salesforce connections were set up properly. The engineer who performed the work was extremely thorough in the discovery phase. His training was thorough, well paced and covered everything I needed to know. I took so many notes as he had some tremendous tips throughout the training! I would hands down use StarrData again for any needs that may arise.

 
Jennifer Junda
Marketing Programs Manager, VBrick Systems

It has been a pleasure to work with StarrData to get our Salesforce instance up and running. George + team are very knowledgeable and were able to provide great recommendations and guidance throughout the entire process. Highly recommend them!

Megan Fue
Senior Marketing Manager, Omada Health
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