Maximize Your Salesforce ROI & Say Goodbye to Staffing Salesforce Roles Inhouse
Recruiting and retaining inhouse Salesforce talent is a big challenge for small and mid-sized companies but outsourcing Salesforce strategy and support can be even worse when dealing with consultants that don’t understand your business and are unwilling or unable to provide proactive, holistic, and comprehensive Salesforce services.
StarrData Team as a Service (STaaS) was developed to help you avoid these problems, maximize your Salesforce return on investment (ROI), and to make agile, data-driven decisions that fuel your growth.
With STaaS, you have access to a complete team of fractional Salesforce experts that will develop a comprehensive understanding of your business, sales, and other departmental goals, and what you want to achieve with Salesforce. They will then present you with a customized plan to be implemented as part of STaaS. Regular meetings are held to ensure progress, maintain momentum, and cover additional recommendations—proactively—that we will implement once approved by you, without your having to create a support ticket.
Responsive, on-demand admin support is also available for day-to-day Salesforce issues that arise, which is the extent of what most of our competitors provide.
Inhouse Sales Administration Problems & Two Main Fallacies
Employing a small inhouse Salesforce team can cost $300,000 to $500,000 or more per year in salary plus benefits. US Salesforce administrators earn an average salary of $133,000, while Salesforce architects average $191,000, and Salesforce consultants average $175,000. Recruiting and managing a Salesforce team is costly and it’s common for Salesforce talent to leave for higher-paying positions.
Here are two common fallacies about the value of inhouse Salesforce administration:
Fallacy #1: it’s quicker to work with an in-house employee
From our experience working with over 800 companies across a range of industries, there are several skills needed to effectively maintain and administer Salesforce, let alone optimizing, enhancing, and integrating it with line-of-business software (accounting, project management, etc.) and other Salesforce apps.
Additionally, there’s often a skills mismatch. If Salesforce development is needed but is implemented by an admin, it will be ineffective and likely cause problems down the line. If Salesforce administration is needed but is performed by a developer, you’re overpaying.
Lastly, most inhouse Salesforce admins only have worked with one or two companies; StarrData has worked with over 800. As a result, inhouse Salesforce admins often run into issues they’ve never encountered before, so troubleshooting can be time-consuming and ineffective, especially with they’re out on PTO or take another job.
Fallacy #2: an internal resource understands my business better
A partner with experience working with other businesses like yours will rapidly understand your business and create a Salesforce plan that aligns with it.
Through working with businesses like yours, StarrData has accumulated a vast knowledge of industry best practices and has developed a proven process to quickly develop a deep understanding of your business, goals, and culture. This enables us to create Salesforce plans that align with them and maximizes your ROI – to which any StarrData client with attest.
STaaS: StarrData Team as a Service
Salesforce is a complex and expansive platform. No single person can master all the skills needed to get the most out of it. Additionally, technical people usually aren’t great at working together and communicating.
STaaS provides a team of six Salesforce experts trained to maximize Salesforce ROI and work together effectively:
- Solution Architect: designs tailored solutions to address specific business goals, challenges and ensures optimal system performance and scalability
- Salesforce Developer: develops code in the Salesforce programming languages (APEX and Visualforce) to customize its look and feel, and create new functionality
- Salesforce Consultant: collaborates with you to customize and implement solutions tailored to your requirements, and enhances the user experience to streamline operations and boost productivity to support business growth
- Business Analyst: as needed, creates a summary presentation documenting the customized plan and roadmap, analyzes and summarizes results from user surveys (if used), and handles other engagement related tasks
- Engagement Manager: oversees the planning, execution and delivery of services while ensuring alignment with business objectives, timely completion, and effective resource utilization
- Salesforce Administrator: provides technical support to resolve routine Salesforce issues, such as creating reports and dashboards, implementing, and maintaining automation, and managing users and licenses; as your daily contact, they can escalate to your dedicated Salesforce engineer when more challenging issues arise
Relying upon a proactive, experienced, and broadly skilled team of experts who guarantee satisfaction costs a fraction of inhouse resources and has greater impact.
StarrData experts have implemented Salesforce over 800 organizations spanning dozens of industries – with special expertise in financial services, high-tech, manufacturing, professional services, energy, and non-profits – maximize the ROI they receive from their Salesforce instance. StarrData understands Salesforce best practices and conducts detailed discovery and design meetings with you to better understand the unique elements that set your business apart.
Get started by scheduling a STaaS consultation to see if StarrData’s proactive, holistic, and comprehensive approach to Salesforce administration and managed services is right for you.