• Skip to main content
StarrDataStarrDataStarrData
  • Technologies
    Salesforce Revenue Cloud
    Salesforce CPQ

    Deliver fast & accurate proposals that empowers your sales team and maximizes company revenue.

    Salesforce Billing

    Seamlessly integrate your entire billing process with powerful Salesforce technologies.

    Salesforce Products
    Sales Cloud

    Empower your sales team by leveraging best practices throughout the company.

    Experience Cloud

    Connect your customers, employees & partners with the power of Salesforce.

  • Services
    Salesforce Implementation

    We'll help you get up and running quickly - from simple implementations to fully customized instances.

    Salesforce Administration

    Stop worrying about the day to day details of Salesforce and outsource to a 5-star certified Salesforce team.

    Salesforce Optimization

    Get the most out of your Salesforce investment by fine tuning your instance specifically for your needs.

  • Industries
  • Blog
  • Company

    Since 2009, StarrData has helped hundreds of companies leverage the power of Salesforce. We are a 5-star certified partner with an experienced team of consultants, solution architects, engineers, and administrators.

    Testimonials

    See what our clients say.

    Partners

    Companies we partner with to provide ancillary services and integrations.

    Commitment to Equality

    At StarrData we believe that all humans are equal, and diversity is a strength. We are committed to providing equal employment opportunities and world-class service to anyone, regardless of sex, color, gender, religion, or sexual orientation.

  • Client Portal
  • Contact

Our Salesforce Best Practice of the Week: Salesforce Chatter Tips

By Darren Starr
Facebook
Twitter
Twitter

Salesforce Chatter takes the fundamental communication and collaboration features of a consumer social network and implements it on a social enterprise level.

Salesfoce Chatter, Salesforce Support, Salesforce Partner, StarrForceThe end result is social platform for business communications that hooks into the existing Salesforce platform seamlessly and can greatly improve the ability of your employees to communicate and collaborate to produce great work.

Here are a few tips to help you get the most out of your Salesforce Chatter.

Know who will see your posts

  • Posts entered in the status box on your profile or home page, as well as posts entered on your co-worker’s page are visible to all.
  • Posts on a record (account, contact, opportunity) or group are only visible to people who have access to that record or group.

Be careful on what you post

  • Ask yourself if your CEO or supervisor would find this inappropriate before hitting submit.
  • If you post about a co-worker that is not a member of your group, and they later join, they will see that post so be nice
  • Since posts are stored indefinitely until deleted, be careful or one may come back to haunt you.
  • Ask yourself if anyone else will be interested before posting.

Deleting posts

  • You can only delete posts that you made.
  • System administrators can delete all posts.

Administrators should:

  • Post weekly tips for the most common issues that they get from users to reduce their workload.
  • Post information about new functionality or changes to make the transition easier for their users.
  • Celebrate success by sharing great use cases, quotes, etc.
  • Share FAQ or help files as needed

Supervisors should:

  • Update their status frequently. If you move around a lot, update your status so your people will know where to find you if needed
  • Share useful links that you may have found that can help your team like a new time zone converter or area code look-up site.
  • Solicit feedback and ideas. Post your question and let your team comment; it beats sitting in a conference room
  • Share customer stories and lessons learned. Get the word out on what works!
  • Post meeting notes to keep your team informed.

All users should:

  • Cut down on broadcast emails by posting to Chatter instead.
  • Follow key executives, your team, key records, and subject matter experts.
  • Post your skills and expertise on your profile so people looking for help can easily message you.
  • Un-follow records that are not important to cut down on Chatter noise.
  • Use email when the communication needs to be one-to-one or there is sensitive data.
  • Use Chatter when you want to notify a large audience or expect a back-and-forth conversation.

StarrForce is a Salesforce Partner that helps companies deploy, optimize and support Salesforce.com. If you would like information on the services we offer call us at (888) 391-4493 Ext. 101.

 

Posted in Chatter license, Salesforce Best Practices, Salesforce.com, Social Networking

Contact Us

888-391-4493 x101

1261 Locust St. #135, Walnut Creek, CA 94596

info@starrdata.com

Salesforce Partner Since 2009
Pledge1_ProudMember_Smallest

Additional Resources

  • Technologies
  • Services
  • Client Portal
  • Contact Us
  • Privacy Policy
  • Sitemap

About Us

StarrData is a 5-star rated salesforce.com partner who helps companies increase sales and productivity by providing Salesforce implementation and support services. Since 2009 we have helped hundreds of organizations to leverage the power of Salesforce.

© 2020 StarrData. All Rights Reserved.

Our Spring Sale Has Started

You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/

Our Spring Sale Has Started

You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/

Contact Us Today

To speak with someone right away, give us a call at (510) 984-3648.

  • This field is for validation purposes and should be left unchanged.