StarrData Team
as a Service™
Maximize Your Salesforce ROI with Proactive, Holistic & Comprehensive Managed Services
Recruiting and retaining inhouse Salesforce talent is a big challenge, but outsourcing Salesforce strategy and support means dealing with consultants that don’t understand your business well enough to provide proactive, holistic, and comprehensive Salesforce services.
We developed StarrData Team as a Service (STaaS) to help you avoid these problems, increase user adoption, maximize your Salesforce return on investment (ROI), boost your sales, and help you make agile, data-driven decisions.
STaaS provides you with access to a complete team of fractional Salesforce experts that will develop a comprehensive understanding of your business, and what you want to achieve with Salesforce before presenting you with a customized plan to be implemented as part of STaaS. Regular meetings ensure progress, maintain momentum, and cover additional recommendations—proactively—that we will implement once approved by you, without your having to create a support ticket.
Responsive, on-demand admin support is also available for day-to-day Salesforce issues that arise, which is the extent of what most of our competitors provide.
As your business evolves, STaaS ensures your Salesforce instance evolves with it and we guarantee that you will be satisfied because we use the StarrData Action Loop process to ensure it.
How STaaS Works
Salesforce is a complex and expansive platform. No single person can master all the skills needed to get the most out of it. Additionally, technical people usually aren't great at working together and communicating.
STaaS provides a team of six Salesforce experts trained to maximize Salesforce ROI and work together effectively:
Salesforce Developer
Develops code in the proprietary Salesforce programming languages (APEX and Visualforce) to customize its look and feel and create new functionality
Solution Architect
Designs tailored solutions to address specific business goals, challenges and ensures optimal system performance and scalability
Salesforce Consultant
Collaborates with you to customize and implement solutions tailored to your requirements and enhances the user experience to streamline operations and boost productivity to support business growth
Salesforce Administrator
Provides technical support to resolve routine Salesforce issues, such as creating reports and dashboards, implementing and maintaining automation, and managing users and licenses; as your daily contact, your Salesforce admin can escalate to your dedicated Salesforce engineer when more challenging issues arise
Business Analyst
As needed, creates a summary presentation documenting the customized plan and roadmap, analyzes and summarizes results from user surveys (if used), and handles other engagement related tasks
Engagement Manager
Oversees the planning, execution, and delivery of services, while ensuring alignment with business objectives, timely completion, and effective resource utilization
Relying upon a proactive, experienced, and broadly skilled team of experts who guarantee satisfaction costs a fraction of inhouse resources and has greater impact.
StarrData experts have implemented Salesforce for over 800 companies spanning dozens of industries, with special expertise in financial services, high-tech, manufacturing professional services, energy, and non-profits. StarrData understands Salesforce best practices and conducts detailed discovery and design meetings with you to better understand the unique elements that set your business apart.