Salesforce has grown considerably since I first started working with it and for the most part, all of the functionality works as expected. But, like any technology, things occasionally do not work as expected or just don’t work at all.
When something seems broken, we usually reach out for help; Salesforce end users contact their managers or administrators and admins reach out to their support channels, be it Salesforce Support, their contracted support provider, or their IT department. In other words, one single issue with Salesforce can ultimately involve many people and unneeded costs in dollars and time.
For the past few years, Salesforce has had a Known Issues site that can help you when you run into something that is not working as expected. This is a great resource for both administrators and end users. Issues are categorized by tags and the search function works well.
Most issues will have a description of the issue, the steps to reproduce the issue, and workarounds if applicable. They will also show the status of the issue and any expected resolution time. All Salesforce administrators should be familiar with this site (bookmark it) as it can save you quite a bit of time chasing down Salesforce issues. This is especially helpful in the weeks following a new release so you know what issues are trending.
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