Salesforce license types can be tough to figure out sometimes.
In addition to having Salesforce Group Edition, Salesforce Professional Edition, Salesforce Enterprise Edition, and Salesforce Unlimited Edition, Salesforce also has the “Salesforce Sales Cloud” and the “Salesforce Service Cloud”.
It can be confusing keeping all of the different editions straight and now we need to know which Salesforce Cloud we need?
Why purchase a Salesforce Service Cloud license instead of a Salesforce Sales Cloud license? You want to get the Salesforce Service Cloud when you need advanced service features to better support your customers.
These features include:
- Service Contracts
- Service Cloud Console
There are other advantages to using the Salesforce Service Cloud but these stand out as the most significant to us.
The same principals apply to selecting Salesforce Cloud edition licenses as they do to selecting Salesforce editions: If you are not sure which Cloud edition you need, start with the lower cost Cloud Edition which is the Sales Cloud. Salesforce will allow you to upgrade to a more expensive Cloud edition at any time but you can only downgrade to a less expensive version when your contract renews.
As a Salesforce Partner we are often asked if a company can have Sales Cloud licenses and Service Cloud licenses within the same company. The answer is YES.
This is different than Salesforce Edition licenses which you can not mix within the same organization. If one person wants to use Salesforce Enterprise Edition, then everyone in the company needs to be on Salesforce Enterprise Edition. The exception would be users who do not need access to the CRM objects in Salesforce and could use Force.com Enterprise licenses. Force.com licenses can be mixed with Salesforce CRM licenses in the same company.
For information about how Force.com licenses are related to Salesforce licenses see our blog post on Optimizing Salesforce License Types and Increase Your Use of Salesforce.
The last thing to note is that while the Salesforce Sales Cloud has multiple edition types (Group, Professional, Enterprise, & Unlimited), the Salesforce Service Cloud only has Enterprise and Unlimited.