Salesforce is a great tool for your business that has the ability to help you increase sales and productivity among your sales team. However, to fully take advantage of Salesforce, you need a Salesforce administrator who can help you use all of the features of Salesforce administration. In addition, the Administrator should be able to configure Salesforce to have it meet your business requirements. Sometimes it works to have this role in-house; but, often, outsourcing your Salesforce administrator needs to a 3rd party Salesforce consulting firm can make more sense. In this post, we will discuss some of the advantages to outsourcing the Salesforce administrator role.
Properly managing Salesforce requires a thorough knowledge of Salesforce. To establish a well managed Salesforce, you want to work with someone who is an expert on Salesforce and who knows how to perform the common Salesforce administrator tasks, including:
- Creating and modifying reports and dashboards
- Creating and modifying workflow automation and flows/processes
- Managing users and troubleshooting Salesforce errors
- Making changes and updates to page layouts and custom fields
- Manipulating and reformatting data
Most importantly, your Salesforce administrator should be skilled at communicating with your users to make sure they are effectively addressing the concerns of the users and the organization. This can be especially hard to find as many of the best technical people are not good communicators, and sometimes these people do not want to become better communicators!
Since a well maintained Salesforce instance can provide many benefits to your company, including automatically creating tasks and reminders, notifying sales people of aging opportunities, and making the sales process easier for the sales reps to navigate while providing insight and sales tendencies to managers, you want to put Salesforce responsibilities in capable hands. Outsourcing your Salesforce administrator duties to a salesforce.com partner helps to ensure that you are working with someone who will do the job right the first time.
A frequently overlooked advantage of outsourcing the Salesforce Administrator role is that the outsourced Salesforce Administrator works with other Salesforce experts. So if there is something they do not know or they need some help with something they can quickly get it. Compare this to an in-house Salesforce Administrator who may have no one to turn to for help except for 0n-line forums.
Outsourcing Salesforce administrative tasks can free up your employee’s time, save the company money, and ensure that work will be done properly to meet the needs of Salesforce users. It may appear to be cost effective to hire an in-house employee rather than outsourcing your needs to another company, but there are many intangible costs to having an in-house administrator to consider:
- The hiring process is time-consuming (and do you really understand what to look for when hiring?)
- They will require management time
- There are all the typical employee benefits
- There will likely be a high degree of turnover as there is a strong demand for Salesforce Administrators.
Salesforce provides a lot of value to your company but having an in-house Salesforce administrator may not. Outsourcing your Salesforce administrator is a great alternative to hiring in-house, it can save money and time, and allows you to focus on what is core to your business while knowing that your Salesforce will be taken care of by an expert. Salesforce consulting companies like StarrData know Salesforce. Let them handle your Salesforce because Salesforce IS their business.
StarrData helps you get more out of Salesforce. If you would like information on the services we offer, call us at (888) 391-4493 x103.