You might make a costly mistake relying on internal staff or freelancers instead of a professional Salesforce administration firm.
Although putting an employee in charge of your Salesforce may feel like a natural decision, it can be risky. Employees already have full workloads, and Salesforce is a huge project. You don’t want Salesforce to become a source of resentment or frustration among your staff; employees have good intentions, but do they have the time to become Salesforce experts?
Freelancers have time issues; they don’t make a living from having a single client, but in an ideal world, you’re the priority. Can you rely on a freelancer to put you first daily?
There are many reasons why having a professional firm manage your Salesforce plan might be the best solution for your business, but here are four positive impacts it has.
1. You Get More Done With a Team
Regardless of who you hire, it’s extremely unlikely that they’ll know everything about Salesforce. Realistically, nobody has the knowledge or expertise you’ll find in a team dedicated to maximizing your company’s Salesforce experience.
When you depend on one person, you’re bound to reach the outer limits of their know-how, and once you have, you’re stuck. In a team setting, each individual can harness the power of the group’s collective knowledge. Leveraging a team results in better solutions in less time.
2. More Knowledge and Resources from Salesforce
When working with a professional services team, you can access resources only available to Salesforce partners. You’ll benefit from the latest Salesforce products, Salesforce releases, and specific training materials.
A Salesforce-partnered company has knowledge and skills that aren’t accessible to internal employees or freelancers. A professional services team is Salesforce certified, on their own dime, and provides you superior service at a lower price.
3. Cheaper and Better Value
Hiring an employee fully devoted to Salesforce administration is expensive. You need to pay their salary, benefits, and Salesforce certification fees. You’re paying them regardless of what they produce.
The professional services team’s pay can be directly traced to deliverables. You’re not paying them if they’re not completing projects for your organization. This saves you from a myriad of expenses that come with full-time employees.
Salesforce’s Premiere service is a big hit to the budget, and when you add 25% to the cost of Enterprise licenses, it’s out of the question for many businesses. A professional services company can offer similar services at significantly lower costs with flexible payment terms. Additionally, you can set a budget, ensuring you’re not overspending, while picking and choosing tasks that the professional services team will help with.
4. Staffing Made Simple
Recruiting an in-house Salesforce administrator is challenging. There are costs associated with hiring a new employee but also costs that come with training them to perform to expectations.
Additionally, you’ll need to offer them sufficient daily challenges. If they’re bored, they may look for work elsewhere. Then you’ll be back at square one. A professional services team already has the knowledge, experience, and training required to tackle your Salesforce issues. They’re only paid for what they produce and don’t need the time or money investment that an internal administrator does.
Realistically, you don’t have time to manage every detail of your Salesforce plan. You need a trusted partner with top-notch qualifications to do that for you. Consider using a professional firm with certified Salesforce administrators so you can leave your Salesforce instance in good hands even when you turn your focus to other matters.
If you’re ready to hire a professional services firm to manage your Salesforce efforts, learn more about our service and the perfect AppExchange rating we’ve built.